Privacy Policy

Who we are

The data controller is Springfield House Retirement Home, Springfield Avenue, Morley, Leeds LS27 9PW. If you have any questions about your information, please call us on 0113 252 1969.

What we collect

We only collect information that you give us directly:

• Contact form: your name, email address, phone number (if you provide one), and the message you send us.
• Analytics: basic information about how visitors use the site (pages viewed, approximate location, device type). This is collected in an aggregated form and is not used to identify you.

Why we use it

• To reply to enquiries you send through the contact form.
• To send you a confirmation email so you know we've received your message.
• To understand which parts of the site are useful so we can improve it.

How long we keep it

Contact form messages are kept for as long as we may reasonably need them to follow up with you, and are then deleted. Analytics data is retained according to the analytics provider's standard settings (typically up to 14 months).

Cookies & Google Analytics

We use Google Analytics 4 to understand which pages are most useful to visitors. It records things like which pages were viewed, the approximate location (city/region only — your IP address is anonymised), and the type of device used. It does not identify you personally and we do not use it for advertising.

When you first visit the site you'll see a banner asking whether to allow analytics cookies. If you decline, no analytics cookies are set. You can change your choice at any time using the Cookie Settings link in the footer. No advertising or cross-site tracking cookies are ever used.

Sharing your information

We do not sell or share your personal information with third parties for marketing. We use trusted service providers to host the website and deliver email; they only process your data on our instructions.

Your rights

Under UK data protection law you have the right to ask us for a copy of the information we hold about you, to correct it, or to ask us to delete it. To do any of these, please contact us using the details above. You can also unsubscribe from our emails at any time using the link at the bottom of any email we send you.

Changes to this policy

If we update this policy we will change the date at the top of the page. Please check back from time to time.