The aim and objectives of Springfield House
Our aim is to offer residents a good quality of life by providing a safe, manageable and comfortable environment with plenty of support to help them live the life which they choose, physically, emotionally and socially.
To achieve this aim we consider the following values which contribute to quality of life:
As you read on you will find our objectives, which are the specific ways we are going to achieve our aim. Some of them are rather hard to explain, but the basic idea is that all residents at Springfield House will be treated as we would all wish to be treated – with care and consideration, with imagination and kindness.
This list of objectives may seem rather theoretical, but the point is that residents will live lives which are as happy as possible, and that they will meet with nothing but kindness and respect from all who work at Springfield House.
If there are problems then there is a complaints procedure. Firstly talk to the team leader on duty. She will respond with an apology and an explanation and will try to sort things out. If this is not helpful then please speak to Sue Hart, the Manager. She will deal with the situation, hopefully in a satisfactory way. If not, then you may contact the Care Quality Commission, Yorkshire and Humberside, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA